Privacy policy
1. INTRODUCTION
This Privacy Policy outlines how Novara ("we", "our", "us") collects, uses, and protects any information you provide when using our website.
We are committed to ensuring your privacy is protected and your personal data is handled in compliance with applicable data protection laws.
2. WHAT INFORMATION WE COLLECT
We may collect the following types of personal information when you visit or make a purchase from our store:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely via third-party providers)
- Order history and preferences
- IP address and device/browser details
3. HOW WE USE YOUR INFORMATION
We collect your information to:
- Process and fulfill your orders
- Communicate with you regarding your order status
- Send you marketing emails (only with your consent)
- Improve our website, services, and customer experience
- Prevent fraud and ensure site security
4. MARKETING & COMMUNICATIONS
If you opt-in, we may send you promotional emails about new products, special offers, or other updates. You can unsubscribe at any time via the link in our emails.
We will never sell or share your data with third parties for marketing purposes without your explicit consent.
5. THIRD-PARTY SERVICES
We may share your data with third-party service providers to help us:
- Process payments (e.g. Stripe, payment gateways)
- Fulfill deliveries (e.g. courier companies)
- Send transactional emails or SMS
- Improve our site performance (e.g. analytics platforms)
These third parties are only given access to the data needed to perform their specific services, and they are required to protect your information.
6. SECURITY
We take reasonable precautions and follow industry best practices to protect your personal information. All payment transactions are encrypted using SSL technology and handled securely by trusted payment gateways.
7. COOKIES
Our website uses cookies to improve user experience and provide personalised content. You can choose to accept or decline cookies in your browser settings.
8. YOUR RIGHTS
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Withdraw consent for marketing communications
- Request deletion of your personal data (subject to legal and transactional limitations)
9. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically to stay informed on how we're protecting your data.
10. CONTACT US
If you have any questions about this Privacy Policy or your data, please contact us at: