Refund policy

UAE ORDERS

We hope you love your Novara pieces, but if something isn't quite right, you can return or exchange your item within 10 days of receiving your order.

• Items must be new, unworn, unwashed, unperfumed, and have all original tags attached
• Items showing makeup, deodorant, perfume, or wear marks will not be accepted
• We offer one free exchange per order within the UAE (for size or colour changes)
• Additional exchanges or returns will incur a 20 AED return fee
• Refunds are processed back to your original payment method within 7–14 business days, depending on your bank
• Sale or promotional items are final sale and not eligible for return or exchange

GCC & INTERNATIONAL ORDERS

• Returns are accepted, but return shipping and any duties, taxes, or customs fees are the customer's responsibility
• Returned items must meet the same condition standards as above
• Use a tracked and signed courier service; Novara cannot be held responsible for lost parcels
• International exchanges are not offered — a new order can be placed once your return is processed

SALE ITEMS

Sale items or items purchased using a promotional code are final sale and cannot be returned or exchanged. Please review product details carefully before completing your purchase.

DAMAGED OR FAULTY ITEMS

If your item arrives damaged or faulty, please contact us immediately at hello@wearnovara.com with:

• Your order number
• Clear photos of the issue

We'll review and resolve this promptly through a replacement or refund. Faulty items must be reported within 10 days of receiving your order.

IMPORTANT NOTES

• Returns received outside of the 10-day window or that don't meet the above conditions may not be accepted
• Items showing scent, wear, or alteration will be returned to the customer at their expense
• Shipping fees are non-refundable unless an item is deemed faulty